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Knology believes the protection of your
privacy is one of the most important responsibilities we
have. This Policy explains how the information you may
supply to us through the Knology web site will be used.
If any changes are made to this Policy, they will be posted
on the Knology web site. Please read this Policy carefully
so that you understand our privacy and security policies.
Your use of the Knology web site constitutes your agreement
to the terms of the Policy. If you have questions about
this Policy, please contact us at info@knology.com.
We, our, and us mean Knology, Inc.
and all of its subsidiary and affiliated entities, including
Knology.
When we use the words "you" and "your" we
mean customers who have a continuing relationship with
us, such as:
Individuals viewing our websites.
Individuals contacting us by completing an on-line form on the Knology
web site.
Terms used in this Policy are:
Nonpublic
personal information means information about you that we
collect in connection with providing Knology services
to you. Nonpublic personal information does not include
information that is available from public sources, such
as telephone directories. Hereafter, we will use the term "information" to
mean nonpublic personal information as defined in this
section.
An affiliate is a company we own or control, a company
that owns or controls us, or a company that is owned or
controlled by the same company that owns or controls us.
A nonaffiliated third party is a person we do not employ
or a company that is not an affiliate of ours. This is
also known as nonaffiliated third party, or simply, an "other
party."
Information You Provide to Us:
You may
provide nonpublic personal information, including your
name, postal address, email address, and telephone number
when you submit information via on-line forms on the Knology
web site. We restrict access to nonpublic personal information
about you to those employees who need to know that information
to provide services to you.
Information Collected Through Technology:
We collect information
through technology to make our sites more interesting and
useful to you. For example, when you come to the Knology
web site, we collect your IP address. An IP address is
often associated with the portal through which you enter
the Internet, like your ISP (Internet Service Provider),
your company, or your university. Standing alone, your
IP address is not personally identifiable. Your IP address
allows us to track the pages you've visited. We aggregate
this data with data on the pages visited by other users
to track overall visitor traffic patterns.
Browsing on our Web Site:
If you browse
through the Knology web site without entering any personal
data, we will gather and store certain information about
your visit. This information does not identify you personally
and cannot be linked back to you unless you decide at some
point to identify yourself.
If you are only browsing, we collect the following information:
IP address, the date and time you access our site, and
the pages you visit (click-through).
Children Under 13:
The Children's Online
Privacy Protection Act ("COPPA")
requires that we inform parents and legal guardians about
how we collect, use, and disclose personal information
from children under 13 years of age and that we obtain
the consent of parents and guardians in order for children
to use certain features of the Knology web site.
Children can surf www.Knology.com and view content
without any personal information being collected. We do
not knowingly collect personal information from children
We may amend our Privacy Policy at any time. At all times,
parents should update their personal information to provide
us current email addresses. We will apply material changes
in our Privacy Policy only in conformance with applicable
law, including any applicable provisions of COPPA that
require parental consent.
E-Mail Addresses:
E-mail addresses will not be sold or
distributed to any non-affiliated third party. The Knology
web site use e-mail addresses to uniquely identify users
of our service. Knology may use your e-mail address
to contact you regarding new features, other service related
notices.
We reserve the right to contact you if compelled to do
so as part of a legal proceeding or if there has been a
violation of the Knology Terms and Conditions of Service.
Your Information and Other Parties:
We will not disclose
information about you to anyone except as disclosed in
this Policy or as permitted by law. If requested by law
enforcement or judicial authorities, we will provide this
information upon receipt of the appropriate documentation.
Knology may also provide information to law enforcement
to protect its property and the health and safety of individuals
as permitted by statute.
Security:
Information gathered by Knology on the web
site is stored within Knology controlled databases
on servers maintained in protected environments. Our security
and privacy policies are periodically reviewed and enhanced
as necessary, and only authorized individuals have access
to the information provided by our users.
However, no physical or electronic security system is
impenetrable. As a result, while we strive to protect your
personal information, we cannot guarantee the security
of our servers or databases, nor can we guarantee that
information you supply won't be intercepted while being
transmitted to us over the Internet, and you use these
services at your own risk.
Contact Information:
If you have any
questions about this Policy, the practices of the Knology
web site, or your dealings with this web site, please contact:
Customer Service in the Black Hills:
Knology
809 Deadwood Avenue
Rapid City, SD 57702
info@knology.com
Phone: 605-721-2000.
Hours: Monday - Friday 7:30 am to 5:30 pm (Mountain Time)
Saturday 9:00 am - 12:00 noon
Customer Service in Southeastern South Dakota, Southwestern
Minnesota, and Northwestern Iowa:
Knology
5100 S. Broadband Lane
Sioux Falls, SD 57108
info@knology.com
Phone: 1-877-633-4567
Hours: Monday - Friday 7:00 am to 8:00 pm (Central Time)
Saturday 8:00 am to 4:00 pm
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