If you are having problems with your Knology service(s), please call us at 1-877-633-4567 or 1-877-243-4237 (Black Hill Residents) so that we can address the problem in a timely manner. Please be prepared to provide a detailed description of the problem.

Customer support representatives for Eastern South Dakota, Southwestern Minnesota and Storm Lake, IA are available Monday through Friday from 7:00 AM to 10:00 PM and Saturday from 8:00 AM to 4:00 PM.

Customer support representatives for Rapid City, SD and the Northern Hills are available Monday through Friday from 7:00 AM to 8:00 PM and Saturday from 8:00 AM to 4:00 PM.

Technical support representatives are available Monday through Friday from 7:00 AM to 11:00 PM and Saturday and Sunday from 7:00 AM to 9:30 PM.

If this is an after-hours emergency, please contact us at 1-877-633-4567 or 1-877-243-4237 (Black Hills Residents). Please leave a message with your contact information and the technician-on-duty will return your call as soon as possible.